✅ 3CX – Create Extensions (Simple Step‑by‑Step)

1. Log into the Admin Console

• Open your 3CX Admin Console in a browser
• Sign in with your admin credentials

2. Go to Users

• In the left menu, navigate to:
  Admin → Users

3. Add a New User (Extension)

• Click “+ Add User”

4. Enter Basic Extension Details

Fill in the General tab:

• Extension Number
  • Auto-filled (you can change it if needed)
• First Name & Last Name
  • Used to identify the user
• Email Address
  • Required for welcome email, login info, voicemail alerts
• Mobile Number (optional)
  • Used for call forwarding
• Outbound Caller ID (optional)
  • Number shown on outgoing calls
• Role
  • Set permissions (User, Admin, etc.) 

5. (Optional) Assign Department & DID

• Department → controls settings like timezone and visibility
• DID Number → assign a direct inbound number (if applicable)

6. Configure Additional Settings (Optional)

You can adjust more settings if needed:

• Call forwarding rules
• Voicemail
• Phone provisioning
• BLF keys / permissions
• Working hours schedule

7. Save the Extension

• Click Save to create the user/extension

8. User Receives Welcome Email

• 3CX automatically sends a welcome email with:
  • Login details
  • Setup instructions
  • App links