Follow these steps to confirm the Managed Router fails over to the Secondary service (4G) when the Primary service is unavailable or disconnected:
- Test your regularly
used applications and online services are working. These may include :
 - Office 365
 - Email
 - VPN services
 - Remote Access
 - Online applications
 
- Disconnect
the cable for your primary internet connection on your Summit NTU. 
 - Depending on
the device this may be port 1 or port 5. It will be labeled “Primary NBN” or “FTTX”.
 
- Allow 1 to
1.5 minutes for the fail over to determine the primary connection is offline,
and to switch over to the 4G connection.
 - RE-test
your regularly used applications and online services are working. See examples above.
 - Once
testing is complete, reconnect the cable for your primary internet connection.
 - Allow 1 to
1.5 minutes for the primary internet connection to re-establish again.
 - RE-test
your regularly used applications and online services are working. See examples above.
 
If all the above tests complete successfully, your 4G fail over is operational.
If there is a problem and the 4G failover doesn't perform as expected then please contact our support team on 1300 049 749 or email 
support@summitinternet.com.au