Error and actions for Faxee.io

Error and actions for Faxee.io

Problem

Faxes sometimes don't make it through, Faxee.io will generate a report of a failed fax and email the report to you.

The table below will assist with determining what error codes mean and also what you can do to ensure your fax is sent successfully

FAX ERROR CODE DEFINITION

FAX RESULT CODE	FAX RESULT DESCRIPTION	EXPLANATION
49	The call dropped prematurely	The call dropped due to a non-fax transmission error. It is likely that the receiver hung up.
35	Unexpected DCN while waiting for DCS or DIS	The remote fax machine unexpectedly sent a disconnect message when the fax service asked for the remote fax machine's fax capabilities.
31	Timer T2 expired while waiting for fax page
26	Carrier lost during fax receive
16	Invalid ECM response received from receiver	The fax service received an invalid error correction message from the remote fax machine.
13	Unexpected message received	The fax service received a message that it did not expect given the current context.
3	Timed out waiting for the first message	A call was established with the receiver and the fax service attempted to establish a fax session, but there was no fax response from the receiver. This could be due to there being no fax machine on the receiving end, or a lack of call clarity.
0	OK	no error
	Connection failed	There was no receiver on the other end of the call to connect to.
	Document generation error	There was an error while generating the document. This could be due to the file being deleted before sending.
6	Failed to train with any of the compatible modems	A remote fax machine was detected, but the sending and receiving modems could not establish communication.
	Fax transmission not established	We could not detect a remote fax machine. This could be due to there being no fax machine on the receiving end, or a lack of call clarity.
	Log entry lost	The call started, but the log entry for the call was lost / incomplete. In practice, this should be rare and may indicate a system problem.
	No response after sending a page	The remote fax machine did not acknowledge that a page of the fax was received. Depending on the remote machine's behaviour, it may have still printed the page and any preceding pages.
20	Received no response to DCS or TCF	The bulk fax service could not successfully determine the remote machine's fax capabilities.
5	The HDLC carrier did not stop in a timely manner	The fax service initiated a fax transmission with the receiver, but there was a synchronization (timing) error that could not be resolved.
2	Timed out waiting for initial communication	A call was established with the receiver and the bulk fax service attempted to establish a fax session, but there was no fax response from the receiver. This could be due to there being no fax machine on the receiving end, or a lack of call clarity.
14	Received bad response to DCS or training	An unexpected message was received when the bulk fax service asked for the remote fax machine's fax capabilities.
	Invalid response after sending a page	An unexpected message was received after successfully sending a page. Depending on the remote machine's behaviour, it may have still printed the sent page and any preceding pages.
48	Disconnected after permitted retries	The fax service attempted to send the same message multiple times unsuccessfully. This may be due to a call clarity issue.
	Far end cannot receive at the resolution of the image	The remote fax machine does not support receiving faxes sent at the resolution that our service sends at.
15	Received a DCN from remote after sending a page	The remote fax machine responded with a disconnect message after a page was sent successfully. Depending on the remote machine's behaviour, it may have still printed the sent page and any preceding pages.
	Received other than DIS while waiting for DIS	The fax service expected to receive the remote fax machine's fax capabilities, but received an unexpected message instead.
	Unexpected DCN after EOM or MPS sequence	The remote fax machine disconnected unexpectedly after receiving a page of a multipage fax. Depending on the remote machine's behaviour, it may have still printed the sent page and any preceding pages.
	Document loading error.	The fax service attempted to generate the message to send, but a document was missing.
	Unexpected DCN after RR/RNR sequence	The remote fax machine disconnected unexpectedly after indicating that it was not ready to initiate a fax session.
17	Received a DCN while waiting for a DIS	The remote fax machine unexpectedly sent a disconnect message when the fax service asked for the remote fax machine's fax capabilities.
23	Invalid ECM response received from transmitter	The fax service received an invalid error correction message
32	Timer T2 expired while waiting for next fax page

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