FlexPBX - Quick Start Guide

FlexPBX - Quick Start Guide

Basic Call Features in Flex PBX

Making a Call

Dial the number of the keypad.
Your call will automatically connect (may take up to 5 seconds); alternatively, you can press the Send soft key
(Button 12). You can also press the Speakerphone key or the Headset key to establish the call should you be using
one of these two options.

Ending a Call

Hang-up the handset, press the soft key “End Call” (button 15), or press the speakerphone/headset button to end
the call.

Answering a Call

You can answer a call by either picking up the handset, press the soft key “Answer” (button 12), the speakerphone or
the headset button if you have a headset connected.

Transferring a call to another staff member

Use Call Parking

You can park the call and then another staff member may pick it up at another extension, this is the preferred way to
transfer a call to another staff member.

• Press Park 1, Park 2, Park 3 - The LED light will flash red when the call is parked. Note which parking pay you have parked the call on. (Park 1, 2, or 3)
• Enter the extension number of the other staff member you wish to transfer the call to. Either wait 2 seconds, press # or press the soft key “Send” (button 12) to dial.
• Once the call has been answered and you have announced the call and parking bay it is stored on, hang up.
• To pick up the call press the same parking button to answer the parked call.

Use Attended/Consultation Transfer

• Press the soft key “Transfer” (button 12), this will place the current call on hold
• Enter the extension number you wish to transfer the call to. Either wait 2 seconds or press # to dial.
• Once the call has been answered and you have announced the call, press the Transfer soft key to complete the call transfer.
• If the called party does not wish to take the call at the time, you can simply press the Cancel and press the Resume Softkey to get the call back.

Voice mail

Your voicemail will need to setup when you receive you phone for the first time.


• Press the “Voicemail Button” ✉️ (Button 6) or dial *98 on the phone.
• The first time you connect to your voicemail it will prompt you to record a security, busy and unattended messages.
• All voicemail messages will also be emailed to you.

Forward your handset to a mobile

To forward all calls from your handset to your mobile (or any other number)
• Enable Call forwarding - Dial *72 then follow the instructions to enter your mobile number.
• Disable Call forwarding - Dial *74





Button

Feature

Description

1

LCD Screen

Shows Information about the calls

2

Power Indicator

Voice Mail Indicator

Glows when powering on

Indicated you have a voicemail

3

Parking keys

Line keys

Parking keys on the left

Line keys on the right

4

Mute Key

Toggles and indicates mute feature

5

Headset key

Toggles and indicates the headset mode

6

Voice Mail Button

Check your voicemail

7

Redial Key

Show the last dialled numbers, then redials

8

Speakerphone key

Toggles the hands-free speakerphone mode

9

Volume control

Adjusts the volume for headset, speaker, and ringer.

10

Key Pad

Provides digits for dialling

11

Scroll keys

Scroll through displayed information

OK – Confirms actions

X – Cancels actions or rejects incoming calls.

12

History

Answer

Send

Transfer

Shows Call History

Answer an incoming call

Dial the number on the LCD

Transfer a call

13

Directory

Hold

Display the contact phone book

Put the current call on hold

14

DND

Conference

Toggle the Do Not Disturb mode

Conference call with other parties

15

Menu

End Call

Display the menu

End the current call



Feature Codes

To use these features please dial * the number following and press Send.

Call-Forward

 

Update Call-Forward

*56

Enable Call-Forward

*72

Disable Call-Forward

*73

Toggle Call-Forward

*74

Hot-Desking

 

Enable Hot Desking

*11

Disable Hot Desking

*12

Toggle Hot Desking

*13

Miscellaneous

 

Direct to Voicemail

**

Intercom

*0

Privacy

*67

Check Voicemail

*97

Check Voicemail (auto login)

*98

Parking

 

Park and Retrieve

*3

Valet

*4

Retrieve

*5

 

 

Park Bay 1

*3701

Park Bay 2

*3702

Park Bay 3

*3703



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