FlexPBX - Quick Start Guide

Basic Call Features in Flex PBX

Making a Call

Dial the number of the keypad.
Your call will automatically connect (may take up to 5 seconds); alternatively, you can press the Send soft key
(Button 12). You can also press the Speakerphone key or the Headset key to establish the call should you be using
one of these two options.

Ending a Call

Hang-up the handset, press the soft key “End Call” (button 15), or press the speakerphone/headset button to end
the call.

Answering a Call

You can answer a call by either picking up the handset, press the soft key “Answer” (button 12), the speakerphone or
the headset button if you have a headset connected.

Transferring a call to another staff member

Use Call Parking

You can park the call and then another staff member may pick it up at another extension, this is the preferred way to
transfer a call to another staff member.

• Press Park 1, Park 2, Park 3 - The LED light will flash red when the call is parked. Note which parking pay you have parked the call on. (Park 1, 2, or 3)
• Enter the extension number of the other staff member you wish to transfer the call to. Either wait 2 seconds, press # or press the soft key “Send” (button 12) to dial.
• Once the call has been answered and you have announced the call and parking bay it is stored on, hang up.
• To pick up the call press the same parking button to answer the parked call.

Use Attended/Consultation Transfer

• Press the soft key “Transfer” (button 12), this will place the current call on hold
• Enter the extension number you wish to transfer the call to. Either wait 2 seconds or press # to dial.
• Once the call has been answered and you have announced the call, press the Transfer soft key to complete the call transfer.

• If the called party does not wish to take the call at the time, you can simply press the Cancel and press the Resume Softkey to get the call back.

Voice mail

Your voicemail will need to setup when you receive you phone for the first time.

• Press the “Voicemail Button” ✉️ (Button 6) or dial *98 on the phone.
• The first time you connect to your voicemail it will prompt you to record a security, busy and unattended messages.
• All voicemail messages will also be emailed to you.

Forward your handset to a mobile

To forward all calls from your handset to your mobile (or any other number)
• Enable Call forwarding - Dial *72 then follow the instructions to enter your mobile number.
• Disable Call forwarding - Dial *74

Button	Feature	Description
1	LCD Screen	Shows Information about the calls
2	Power Indicator Voice Mail Indicator	Glows when powering on Indicated you have a voicemail
3	Parking keys Line keys	Parking keys on the left Line keys on the right
4	Mute Key	Toggles and indicates mute feature
5	Headset key	Toggles and indicates the headset mode
6	Voice Mail Button	Check your voicemail
7	Redial Key	Show the last dialled numbers, then redials
8	Speakerphone key	Toggles the hands-free speakerphone mode
9	Volume control	Adjusts the volume for headset, speaker, and ringer.
10	Key Pad	Provides digits for dialling
11	Scroll keys	Scroll through displayed information OK – Confirms actions X – Cancels actions or rejects incoming calls.
12	History Answer Send Transfer	Shows Call History Answer an incoming call Dial the number on the LCD Transfer a call
13	Directory Hold	Display the contact phone book Put the current call on hold
14	DND Conference	Toggle the Do Not Disturb mode Conference call with other parties
15	Menu End Call	Display the menu End the current call

Feature Codes

To use these features please dial * the number following and press Send.

Call-Forward
Update Call-Forward	*56
Enable Call-Forward	*72
Disable Call-Forward	*73
Toggle Call-Forward	*74
Hot-Desking
Enable Hot Desking	*11
Disable Hot Desking	*12
Toggle Hot Desking	*13
Miscellaneous
Direct to Voicemail	**
Intercom	*0
Privacy	*67
Check Voicemail	*97
Check Voicemail (auto login)	*98
Parking
Park and Retrieve	*3
Valet	*4
Retrieve	*5
Park Bay 1	*3701
Park Bay 2	*3702
Park Bay 3	*3703

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