FlexPBX - Quick Start Guide
Basic Call Features in Flex PBX
Making a Call
Dial the number of the keypad.Your call will automatically connect (may take up to 5 seconds); alternatively, you can press the Send soft key
(Button 12). You can also press the Speakerphone key or the Headset key to establish the call should you be using
one of these two options.
Ending a Call
Hang-up the handset, press the soft key “End Call” (button 15), or press the speakerphone/headset button to endthe call.
Answering a Call
You can answer a call by either picking up the handset, press the soft key “Answer” (button 12), the speakerphone orthe headset button if you have a headset connected.
Transferring a call to another staff member
Use Call Parking
You can park the call and then another staff member may pick it up at another extension, this is the preferred way totransfer a call to another staff member.
• Enter the extension number of the other staff member you wish to transfer the call to. Either wait 2 seconds, press # or press the soft key “Send” (button 12) to dial.
• Once the call has been answered and you have announced the call and parking bay it is stored on, hang up.
• To pick up the call press the same parking button to answer the parked call.
Use Attended/Consultation Transfer
• Press the soft key “Transfer” (button 12), this will place the current call on hold• Enter the extension number you wish to transfer the call to. Either wait 2 seconds or press # to dial.
• Once the call has been answered and you have announced the call, press the Transfer soft key to complete the call transfer.
Voice mail
Your voicemail will need to setup when you receive you phone for the first time.• Press the “Voicemail Button” ✉️ (Button 6) or dial *98 on the phone.
• The first time you connect to your voicemail it will prompt you to record a security, busy and unattended messages.
• All voicemail messages will also be emailed to you.
Forward your handset to a mobile
To forward all calls from your handset to your mobile (or any other number)• Enable Call forwarding - Dial *72 then follow the instructions to enter your mobile number.
• Disable Call forwarding - Dial *74
|
Button |
Feature |
Description |
|
1 |
LCD Screen |
Shows Information about the
calls |
|
2 |
Power Indicator Voice Mail Indicator |
Glows when powering on Indicated you have a
voicemail |
|
3 |
Parking keys Line keys |
Parking keys on the left Line keys on the right |
|
4 |
Mute Key |
Toggles and indicates mute
feature |
|
5 |
Headset key |
Toggles and indicates the
headset mode |
|
6 |
Voice Mail Button |
Check your voicemail |
|
7 |
Redial Key |
Show the last dialled
numbers, then redials |
|
8 |
Speakerphone key |
Toggles the hands-free
speakerphone mode |
|
9 |
Volume control |
Adjusts the volume for
headset, speaker, and ringer. |
|
10 |
Key Pad |
Provides digits for
dialling |
|
11 |
Scroll keys |
Scroll through displayed
information OK – Confirms actions X – Cancels actions or
rejects incoming calls. |
|
12 |
History Answer Send Transfer |
Shows Call History Answer an incoming call Dial the number on the LCD Transfer a call |
|
13 |
Directory Hold |
Display the contact phone
book Put the current call on
hold |
|
14 |
DND Conference |
Toggle the Do Not Disturb
mode Conference call with other
parties |
|
15 |
Menu End Call |
Display the menu End the current call |
Feature Codes
To use these features please dial * the number
following and press Send.
Call-Forward
|
|
|
Update Call-Forward |
*56 |
|
Enable Call-Forward |
*72 |
|
Disable Call-Forward |
*73 |
|
Toggle Call-Forward |
*74 |
Hot-Desking
|
|
|
Enable Hot Desking |
*11 |
|
Disable Hot Desking |
*12 |
|
Toggle Hot Desking |
*13 |
Miscellaneous
|
|
|
Direct to Voicemail |
** |
|
Intercom |
*0 |
|
Privacy |
*67 |
|
Check Voicemail |
*97 |
|
Check Voicemail (auto login) |
*98 |
Parking
|
|
|
Park and Retrieve |
*3 |
|
Valet |
*4 |
|
Retrieve |
*5 |
|
|
|
|
Park Bay 1 |
*3701 |
|
Park Bay 2 |
*3702 |
|
Park Bay 3 |
*3703 |