Ringotel - Getting started with the Android app

Ringotel - Getting started with the Android app

Install Ringotel app on your Android devices for reliable communication with clients and colleagues through your PBX extension.

Download the app



To download the Ringotel app to your Android device(s), please go to the Google Play and search for Ringotel or follow this link:
https://play.google.com/store/apps/details?id=smile.ringotel



Log in with your Ringotel Shell user

Launch the app, once you installed it on your device(s). If you received an email with provisioning instructions, please use the credentials specified there to log in.
You should receive a message from service@ringotel.co




Alternatively, you can scan a QR code provided in the email. To do this, tap on the Scan icon on the login screen of your app.
You may need to allow access to the camera to be able to scan a QR code.




Place a call through your extension

To place a call through your PBX extension:
  1. Switch to the Calls tab then tap the dialpad icon
  2. Enter a number and tap a Dial button.
Alternatively,
  1. Tap on the Contacts icon to open a Phone Contacts list.
  2. Tap on the contact and then on the Handset button to place a call.




Change your status

To control your current presence:
  1. Switch to the Menu tab.
  2. Tap on the status bar, right under your name, to change a current status.
You can set either Online or Busy (Do Not Disturb) or At the desk[1] statuses.
 
 [1] When near your desk phone, you can reduce distraction by setting the “at the desk” status, which delays call coming to your mobile app for 10 seconds.

Setup your Profile

To make your account more personal and informative, you can set your profile information, which is visible to all team members.
  1. Open the profile settings by switching to the Menu tab.
  2. Tap Profile.
  3. To change your profile, tap the pencil icon.
  4. To change your avatar image, tap camera icon.
  5. Tap + Add detail to set additional information that will be visible to all team members when they open your profile.
 



Change password


When your account was created by the Ringotel Shell administrator, your password was generated automatically. However, you can change it at any time.
To change your password:
Switch to the Menu tab.
Go to the Profile and tap on the pencil icon to edit your profile.
Tap Change password right under the Display name field.
Enter the old and the new passwords. The new password must be at least 8 characters long.
Tap on the Check icon on the top right corner of your screen.


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