How to Request Service Cancellation through the Summit Portal
If you would like to cancel your service with Summit, you may do so through the Summit Portal. Here is a step by step guide to help you raise a cancellation request through Summit Portal.

Summit do require 30 days notice of service cancellation.
If you are still under contract then early termination fees will apply.
Call Summit Internet to check if your service is still under a contract - 1300 049 749 opt 3

If you require a login, please contact our accounts team on 1300 049 749.
2. From the main menu across the top of the page choose Service --> My Services.
3. You should be able to see all the services you have with Summit. Select which Products/Services you wish to cancel.
4. Click
Request Cancellation (the big red button).
5. Enter
the reason why you no longer require the service and if you want the service
Cancelled Immediately or at the End of the Billing period then hit Request Cancellation.

Please
note: If you choose:


Cancel Immediately - the service will be switched off
straight away.
End of Billing Period - At the end of the period on your latest invoice.
6. Once done, you should be seeing a note on the product that there is an outstanding cancellation request for this product/service.

Summit
do require 30 day notice of service cancellation.


NOTE:
- If you are
cancelling numbers that are due to port away from Summit, we suggest waiting
until the numbers have ported away before submitting your cancellation. That way your phones will not stop working due to disconnected numbers.
- If you are
cancelling an internet service, we suggest waiting until your new internet
service is fully provisioned before submitting your cancellation so you do
not get left without internet.
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