How to Use Shared Parking in 3CX: Simple Step‑by‑Step Guide

How To Use Shared Parking On 3CX - Physical Handset

📞 How to Use Shared Parking in 3CX

Quick, easy guide for handling calls using Shared Parking BLF keys

Shared Parking allows you to place a caller on hold in a shared spot so another team member can pick the call up from their own phone. It’s ideal for office environments where you can alert a colleague in person.

✅ Step‑by‑Step Guide

1. Agent 1 receives the call

  • A call comes in to Agent 1.
  • Agent 1 answers the call normally.

2. Agent 1 parks the call

  • While on the call, Agent 1 presses the Shared Parking BLF key on their phone.

  • This places the caller into the shared parking slot.
  • The BLF key will typically change status (e.g., turn red) to indicate the slot is now occupied.

3. Agent 1 notifies Agent 2

  • Agent 1 simply speaks to Agent 2 in person and lets them know:
    • A call is waiting for them in Shared Parking.
    • Which parking slot (if multiple exist).

4. Agent 2 retrieves the call

  • Agent 2 presses the same Shared Parking BLF key on their phone.
  • The caller is immediately connected to Agent 2.

🎉 That’s it!

You’ve successfully used the Shared Parking feature to hand a call off to another agent—quickly and efficiently.

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