📞 How to Use Shared Parking in 3CX

Quick, easy guide for handling calls using Shared Parking BLF keys

Shared Parking allows you to place a caller on hold in a shared spot so another team member can pick the call up from their own phone. It’s ideal for office environments where you can alert a colleague in person.

✅ Step‑by‑Step Guide

1. Agent 1 receives the call

• A call comes in to Agent 1.
• Agent 1 answers the call normally.

2. Agent 1 parks the call

• While on the call, Agent 1 presses the Shared Parking BLF key on their phone.
  

• This places the caller into the shared parking slot.
• The BLF key will typically change status (e.g., turn red) to indicate the slot is now occupied.
  

3. Agent 1 notifies Agent 2

• Agent 1 simply speaks to Agent 2 in person and lets them know:
  • A call is waiting for them in Shared Parking.
  • Which parking slot (if multiple exist).

4. Agent 2 retrieves the call

• Agent 2 presses the same Shared Parking BLF key on their phone.
• The caller is immediately connected to Agent 2.

🎉 That’s it!

You’ve successfully used the Shared Parking feature to hand a call off to another agent—quickly and efficiently.