How to Use the Yealink WH64 Headset with 3CX
How to Use the Yealink WH64 Headset with 3CX
(For Summit Internet customers using Yealink T73 desk phones and the 3CX Web App)
1. Overview
The Yealink WH64 is a wireless DECT + Bluetooth headset designed for seamless integration with Yealink desk phones and 3CX.
Key Features:
- DECT range: up to 150 m
- Bluetooth range: up to 50 m
- Talk time: up to 16 hr (DECT) / 32 hr (Bluetooth)
- Acoustic Shield 2.0 noise cancellation
- Busy-light and call control buttons
2. What’s in the Box
- WH64 headset (Mono or Dual)
- Charging base
- Power adapter
- USB-A to USB-C cable
- Micro-USB to USB-A cable
- Carry pouch
3. Initial Setup & Firmware Update
- Charge the headset and base (approx. 1.5 hours).
- Download and install Yealink USB Connect on your PC.
- Update firmware for both headset and base if prompted.
4. Connecting to Yealink T73 Desk Phone
- Plug the Micro-USB cable from the headset base into the T73’s headset port.
- Dock the headset on the base to pair via DECT (LED turns blue when successful).
- Ensure your T73 is provisioned in the 3CX Management Console.
5. Bluetooth Pairing (Optional)
- Switch headset to Bluetooth mode (press and hold Bluetooth button for 3 seconds).
- On your mobile or PC, select Yealink WH64 from the Bluetooth device list.
- Supports dual connectivity (desk phone + mobile/PC).
6. Using with 3CX Web App
- Open the 3CX Web App (or PWA).
- Go to Settings → Audio/Video and select the Yealink headset as your audio device.
- Use headset buttons for call control (answer, hang up, mute).
7. Troubleshooting
| Issue | Solution |
|---|---|
| Calls drop in 3CX Web App | Keep Yealink USB Connect running and update firmware. |
| Headset buttons not working in Windows app | Use the Web App (PWA) for full integration. |
| Bluetooth pairing fails | Toggle Bluetooth off/on and retry pairing. |
8. Best Practices
- Keep USB Connect running for stability.
- Dock headset when not in use for charging and DECT registration.
- Update firmware regularly.
Watch these instructions from Yealink
https://youtu.be/NnLGRTJZS_E?si=6PdK7ISf-CgDDStS
✅ Need Help?
Contact Summit Internet at support@summitinternet.com.au or call 1300 049 749.
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