Internet Connectivity Issues caused by Draytek Router Vulnerability - Summit Internet
Date of issue: 23/03/2025
Summit internet has seen a large number of customers with DrayTek Routers having issues with very short session times using our Internet service. It appears as though the Internet is down.
Summit Internet are seeing customers with DrayTek Routers having issues connecting to the Internet.
The routers are dropping the sessions repeatedly after a short period of time.
The cause has been narrowed down to a vulnerability with DrayTek routers.
If you are seeing repeated short sessions and you have a DrayTek, please upgrade the firmware to the latest version. You might need your IT team to do this for you.
Steps to repair
1. Factory reset the Device.
2. Update the Firmware.
3. Set an ACL on the web Interface.
4. Disable the SSL VPN.
5. Setup the PPPoE settings for Summit.
Older devices may not have an updated firmware available so replacement might be the only option.
More info from Draytek: https://www.draytek.com/about/security-advisory/
Draytek advisory on how to solve the issue: DrayTek routers rebooting- How to solve this issue – DrayTek FAQ
Summit can supply a Summit Managed Router including 4G failover as an alternative.
If you need assistance with your login details, please call our support team - 1300 049 749 or email support@summitinternet.com.au