We may ask you to return Summit Hardware back to our office.
This article will show how to do this process to ensure we get the item returned quickly and safely.
1. Confirm exactly what devices need returning with us, and at which parties' expense
All information should be clarified and confirmed in the relating ticket prior to sending the hardware. Please re-read the relating ticket you have with us and make sure any specific instructions are understood and actioned.
2. Package the product
Please pack the product with adequate protection to make sure that the items arrive to us safe and sound. It is worthwhile taking some pictures of the items before being sent, as well its packaging, and sending them to us via (
support@summitinternet.com.au) . If items aren't protected well enough, they may incur damage that affect the warranty or credit we can give for the items.
3. Attach the appropriate labelling to the packaging
The label on the package will need to include these things:
Name - Summit Internet
Address - 4 King Street Blackburn VIC 3109
Reference - In the email where we have instructed you to send back these items, there will be a reference number in the subject. Please include that clearly on the label.
4. Using a courier, have the package sent to us
When you select a courier, please read and follow the instructions they provide. Typically, they will ask for the dimensions and weight of the package.
Courier services can offer a tracking method of some sort for the package.
Send the tracking information to us via email so we can keep a track of the package as well.
6. Once the package has been received Summit Internet
Once the package arrives, we will confirm that the correct items have been received and if there any further actions.