Ringotel - Getting started with the iOS app

Ringotel - Getting started with the iOS app

Install Ringotel app on your iOS devices for reliable communication with clients and colleagues through your PBX extension.

Download the app


To download the Ringotel app to your iOS device(s), please go to the App Store and search for Ringotel or follow this link: https://apple.co/2ZrWvsx

Log in with your Ringotel Shell user


Launch the app, once you installed it on your device(s). If you received an email with provisioning instructions, please use the credentials specified there to log in.
We will send this email from support@summitinternet.com.au 


Alternatively, you can scan a QR code provided in the email. To do this, tap on the Scan icon on the login screen of your app.
You may need to allow access to the camera to be able to scan a QR code.


Place a call through your extension

To place a call through your PBX extension:

  1. Switch to the Keypad tab and dial a number.

  2. Tap a Dial button.

Alternatively,

  1. Tap on the Contacts icon to open a Phone Contacts list.

  2. Tap on the contact and then on the Handset button to make a call.

You may need to allow access to the microphone so that you can make calls and talk.


Change your status

o control your current presence:

  1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

  2. Tap on the status bar right under your avatar image, to change a current status.

You can set either Online or Busy (Do Not Disturb) or At the desk[1] statuses.


Setup your Profile

To make your account more personal and informative, you can set your profile information, which is visible to all team members.

  1. Open the profile settings by tapping on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

  2. Tap Profile.

  3. To change your name, tap Change name.

  4. To change your avatar image, select Set avatar.

  5. Tap + Add detail to set any additional information you would like to be visible to all team members when they open your profile.



Import contacts from your device

You can import all contacts or a selection of them from your device. Imported Ringotel contacts would be are in sync with your native contacts on your device.

To import contacts from your device:

  1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

  2. Select Phone contacts to open a list of contacts on your device. You may need to allow access to your contacts.

  3. Tap the Import button on the top right of your screen.

  4. Tap Select all or tick the checkbox on the contacts you would like to import.

  5. Tap Done.

You should now see selected contacts in the Contacts tab of your Ringotel app.


Change password

When your account has been created by the Ringotel Shell administrator, your password was generated automatically. However, you can change it at any time if you want so.

To change your password:

  1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).

  2. Select Change password.

  3. Enter your current password. You can find it in your provisioning email. Please ask your administrator for further information.

  4. Enter a new password. Must be at least 8 characters long.

  5. Tap Submit.