Ringotel - How to use a Call Park feature

Ringotel - How to use a Call Park feature

Call Park feature allows you to put a call on hold and retrieve it from another extension or a device. Please check with your system administrator if the Call Park feature is enabled for your user account.

Ringotel Call Park provides the following benefits out-of-the-box:

  • Different parking slots for a different set of users;

  • Automatic notification of users about the parked calls;

  • Shows parking slot BLF status in real-time;

  • Provides Caller ID after retrieving a parked call;

Park a call

  1. To park a call, use a call transfer feature from the active call panel on your device

IOS :


Android :

PC/MAC :


2. If the Call Park feature is enabled for your accounts, select a parking slot where you would like to park a call. Note: if all parking slots are busy, you will not see
IOS :


Android


PC/MAC

3. All users within the same connection profile (ask your system admin for more details regarding the connection profiles) will now receive a notification about a waiting call in a parking slot.

Retrieve a parked call

  1. Navigate to the Contacts tab (Users tab in the PC/Mac app) and select a parking slot to retrieve a call.

iOS

Android :
PC/MAC
2. Confirm action in the pop-up window and you should now connect with the call waiting in the parking slot. Note, that you should see only the
iOS
Android
PC/MAC


Please check with your system administrator if the Call Park feature is available for your user account.

    • Related Articles

    • Summit Internet softphone by Ringotel

      Useful documents on using Ringotel Softphone Summit will provide you with your login credentials via a Welcome email. Please contact our Support team if you have lost your login details - 1300049749 option 2 Software Downloads Installation ...

    • Call Recording

      Call Recording Sometimes one wants to record inbound calls for posterity, quality assurance, training, or for other purposes. Let's take a look at how that is setup! The Callflow In the callflow editor, on the right hand side, select the "Call ...

    • Ringotel - Supported headset devices

      Currently, with all PC headsets the call control works only via USB (dongle if there is one). All Plantronics (Poly) headsets for call control require the installation of the old controller (application) Plantronics HUB (Poly hub does not yet have ...

    • FlexPBX: How to use Debugging to Reset Park

      This article describes how to flush a stuck park button (park button is red, even though there is no call there) Step-by-step guide Log into https://portal.sipvoice.com.au/ and select the Tenancy you wish to modify: Ensure you're in the right ...

    • FlexPBX Feature Codes

      List of feature codes Here is a list of feature codes you can dial on a phone that is in the FlexPBX system. Call Forwarding Enable Call Forwarding (*72) This feature code is used to exclusively enable call forwarding. The default code is “*72”, and ...