Ringotel - How to use a Call Park feature

Ringotel - How to use a Call Park feature

Call Park feature allows you to put a call on hold and retrieve it from another extension or a device. Please check with your system administrator if the Call Park feature is enabled for your user account.

Ringotel Call Park provides the following benefits out-of-the-box:

  • Different parking slots for a different set of users;

  • Automatic notification of users about the parked calls;

  • Shows parking slot BLF status in real-time;

  • Provides Caller ID after retrieving a parked call;

Park a call

  1. To park a call, use a call transfer feature from the active call panel on your device

IOS :


Android :

PC/MAC :


2. If the Call Park feature is enabled for your accounts, select a parking slot where you would like to park a call. Note: if all parking slots are busy, you will not see
IOS :


Android


PC/MAC

3. All users within the same connection profile (ask your system admin for more details regarding the connection profiles) will now receive a notification about a waiting call in a parking slot.

Retrieve a parked call

  1. Navigate to the Contacts tab (Users tab in the PC/Mac app) and select a parking slot to retrieve a call.

iOS

Android :
PC/MAC
2. Confirm action in the pop-up window and you should now connect with the call waiting in the parking slot. Note, that you should see only the
iOS
Android
PC/MAC


Please check with your system administrator if the Call Park feature is available for your user account.