Summit 3CX Security Permissions

3CX offers a range of security access levels with differing permissions and at Summit we take your security very seriously.

We are proud to offer customers either User or Reception permissions.

Our trusted IT partners can be granted Group Owner permissions to assist with managing their customers.

Access to admin features is restricted to those accessible in the 3CX webclient/desktop app and will be restricted to a single static IP.

Please note Summit offers 3CX as managed service and access to the management console will not be granted!

The table below highlights the range of privileges currently available in 3CX,

Functionality	User	Reception	Group Admin	Manager	Group Owner	System Admin	System Owner
Roles available on StartUP	✅	✅	✅	✅	✅	❌	❌
Roles available on Dedicated Instances	✅	✅	✅	✅	✅	✅	✅
Role can be customized via the Management Console	✅	✅	❌	✅	❌	❌	❌
Presence, Calls & Abilities
Can see group members	✅	✅	✅	✅	✅	✅	✅
Can see group calls	❌	✅	✅	✅	✅	✅	✅
Show presence to group members	✅	✅	✅	✅	✅	✅	✅
Show calls to group members	❌	✅	✅	✅	❌	✅	❌
Call Divert, Transfer & Pickup	❌	✅	✅	✅	✅	✅	✅
Park Calls	❌	✅	❌	✅	✅	❌	✅
Control IVR	❌	✅	❌	✅	✅	❌	✅
Intercom	❌	❌	❌	✅	✅	❌	✅
Barge in, listen in or whisper (PRO & ENT)	❌	❌	❌	✅	✅	❌	✅
Override office hours	❌	✅	✅	✅	✅	❌	✅
Chat template management	❌	❌	❌	✅	✅	❌	✅
Receptionist Operations (Set Status, Set Reminders, Assign and Clear extensions)	❌	❌	❌	❌	✅	✅	✅
Admin Console
Admin configuration section available	❌	✅	✅	✅	✅	✅	✅
License Information	❌	❌	❌	❌	❌	✅	✅
Buy	❌	❌	❌	❌	❌	✅	✅
User Configuration & Management
Users of own groups	❌	❌	✅	✅	✅	✅	✅
Users of other groups	❌	❌	❌	❌	❌	✅	✅
Create, Update, Delete & Elevate Users
User	❌	❌	✅	✅	✅	✅	✅
Receptionist	❌	❌	✅	✅	✅	✅	✅
Group Admin	❌	❌	❌	✅	✅	✅	✅
Manager	❌	❌	❌	❌	✅	❌	✅
Group Owner	❌	❌	❌	❌	✅	❌	✅
System Admin	❌	❌	❌	❌	❌	❌	✅
System Owner	❌	❌	❌	❌	❌	❌	✅
Other Management Functions
Can manage office hours	❌	✅	✅	✅	✅	✅	✅
Call handling (Ring Groups, Call Queues & Digital Receptionist)	❌	❌	✅	❌	✅	✅	✅
Voice & Chat (Trunks, WhatsApp, Facebook, Live Chat & SBC)	❌	❌	✅	❌	✅	✅	✅
Reports & Recordings	❌	❌	❌	❌	✅	❌	✅

Also note 3CX is continually evolving and offers minor updates biweekly and major updates quarterly this document is current for 3CX V18.0

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Summit 3CX Security Permissions

Summit 3CX Security Permissions

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