Setup
3CX Call Quality Monitoring
To enable call quality monitoring Select your name from the top corner Select Monitor Connection Quality Select the number of days to be able to record the quality monitoring You can view the quality as an administrator from Admin> Reports > Call Log ...
How to install the Yealink Desktop Software for your WH62 Yealink headset
How to Set Up Your Yealink WH62 Headset, Install Yealink Desktop Software, and Upgrade Firmware Step 1: Plug in the Yealink WH62 Headset to Your Computer Unbox the Headset: Remove the Yealink WH62 headset and base station from the packaging. Connect ...
2-Factor Authentication for Summit Voice Services
2-Factor Authentication (2FA) or Multi-Factor Authentication (MFA) is a security measure to help protect your online accounts by requiring 2 or more pieces of unique information to access your account. Summit requires 2FA to be used for all 3CX user ...
Creating Audio Messages for Summit Phone Systems
Creating high quality audio files for your phone system as not as difficult as it sounds, please use this guide to help you. To produce a high quality audio file yourself there are a few simple steps to achieve this, Write yourself a script of what ...
Summit 3CX Security Permissions
3CX offers a range of security access levels with differing permissions and at Summit we take your security very seriously. We are proud to offer customers either User or Reception permissions. Our trusted IT partners can be granted Group Owner ...
3CX Reports Examples
Here is an example of the reports available for the 3CX PRO license.Common Reports Extension Statistic Report List of all the extensions with the inbound and outbound calls for the periods. Ring Group Statistic Report User Activity Report (Graph) ...
Summit 3CX SIP Trunk Configuration
Summit 3CX SIP Trunk Configuration This article covers the configuration of a Summit SIP trunk on 3CX PBX and the setup of inbound numbers. Requirements You will need to have the following Provided Summit Internet with the IP of your 3CX Instance ...
How to use a 3CX shared parking bay on the mobile softphone
How to park a call on the 3CX mobile softphone When using 3CX we recommend that calls are parked when transferring a call to another staff member. Desktop phones have programmed parking bay keys, but these are not available on the softphone. This is ...
How to use a 3CX shared parking bay on the web app
How to park a call on a 3CX softphone When using 3CX we recommend that calls are parked when transferring a call to another staff member. Desktop phones have a programmed parking bay keys, but these are not available on the softphone. On the ...
Installing the 3CX Web App on your computer
How to install the 3CX Web App: The 3CX Web Application allow access to the most of the 3CX softphone features on your computer. You can make and receive calls, check who is on the phone and interactive with your customers via SMS. Follow these Steps ...
Removing the 3CX Desktop App from Windows 10 or 11
To remove the 3CX Desktop App from your Windows computer follow these steps: 1. Press the Start button (normally in the bottom left corner) 2. Choose Settings from the menu 3. Choose Apps from the Windows Settings screen 4. You will see a list of the ...