Call Forwarding in 3CX

Call Forwarding in 3CX

Guide to Call Forwarding in 3CX

Call forwarding in 3CX lets you control what happens to your calls when you’re busy, away, or simply want calls to go somewhere else. You can set different forwarding rules depending on your status (Available, Away, Do Not Disturb, etc.) so callers always reach the right place.

📌 What You Can Do With Call Forwarding

3CX allows you to forward calls to:

  • Another extension

  • An external phone number

  • Voicemail

  • A mobile number

  • A queue or ring group (depending on permissions)

You can set forwarding rules for:

  • Available

  • Away

  • Do Not Disturb (DND)

  • Lunch / Break

  • Business Trip

  • Custom statuses

Each status can have its own forwarding behavior.

🧭 How to Access Call Forwarding Settings

From the 3CX Web Client

  1. Log in to your 3CX Web Client.

  2. Click your profile icon (top right).

  3. Select Status.

  4. Choose the status you want to configure.

  5. Click Configure Forwarding Rules.

From the 3CX Desktop App

  1. Open the 3CX Desktop App.

  2. Click your status indicator.

  3. Select Set Status Temporarily or Configure Forwarding Rules.

🔧 How to Set Up Call Forwarding

Forward All Calls

  1. Open Forwarding Rules for the status you want.

  2. Look for "Forward all calls" or "Destination for all calls".

  3. Choose where to forward:

    • Another extension

    • External number

    • Voicemail

Forward When Busy

  1. In the same menu, find "If busy".

  2. Select your preferred destination.

Forward When No Answer

  1. Find "If no answer".

  2. Set the number of seconds to ring.

  3. Choose where the call should go afterward.

Forward When Not Registered

Useful if your device is offline or you’re out of network coverage.

  1. Find "If not registered".

  2. Choose the forwarding destination.

📱 Mobile App Forwarding (3CX iOS/Android)

  1. Open the 3CX Mobile App.

  2. Tap your status.

  3. Tap Edit or Forwarding Rules.

  4. Adjust forwarding for each status.

💡 Tips for Smooth Call Forwarding

  • Use statuses smartly: Set “Away” or “DND” with forwarding to voicemail or a colleague.

  • Avoid loops: Don’t forward to someone who forwards back to you.

  • Test your rules: Call your extension from another phone to confirm behavior.

  • Use temporary status changes: Great for meetings or short breaks.

🛠 Common Call Forwarding Scenarios

✔ Forward to Voicemail When Busy

  • Status: Available

  • Busy rule: Send to voicemail

✔ Forward All Calls While on Vacation

  • Status: Away

  • Forward all calls: To colleague or team queue

✔ Forward to Mobile After 10 Seconds

  • Status: Available

  • No answer: Forward to mobile

  • Ring time: 10 seconds

🎯 Quick Summary

Call forwarding in 3CX is controlled through your status settings, and each status can have its own forwarding rules. You can forward calls to voicemail, colleagues, mobile numbers, or external lines. The setup is done through the Web Client, Desktop App, or Mobile App.

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