Call Forwarding in 3CX
Guide to Call Forwarding in 3CX
Call forwarding in 3CX lets you control what happens to your calls when you’re busy, away, or simply want calls to go somewhere else. You can set different forwarding rules depending on your status (Available, Away, Do Not Disturb, etc.) so callers always reach the right place.
📌 What You Can Do With Call Forwarding
3CX allows you to forward calls to:
Another extension
An external phone number
Voicemail
A mobile number
A queue or ring group (depending on permissions)
You can set forwarding rules for:
Available
Away
Do Not Disturb (DND)
Lunch / Break
Business Trip
Custom statuses
Each status can have its own forwarding behavior.
🧭 How to Access Call Forwarding Settings
From the 3CX Web Client & 3CX Desktop App
Log in to your 3CX Web Client or 3CX Desktop App
Click your profile icon (top right).
Select Settings.
From the left hand side, select Call Forwarding
Select the status that needs Call Forwarding to be set up
🔧 How to Set Up Call Forwarding
Forward When Busy or Not Registered
In the Call Forwarding menu, choose Available
Select your preferred destination for external and internal calls
Forward When No Answer
In the Call Forwarding menu, choose Available
Set the number of seconds to ring
Choose where the call should go afterward.
📱 Mobile App Forwarding (3CX iOS/Android)
Open the 3CX Mobile App.
Tap your status.
Tap Edit or Forwarding Rules.
Adjust forwarding for each status.
💡 Tips for Smooth Call Forwarding
Use statuses smartly: Set “Away” or “DND” with forwarding to voicemail or a colleague.
Avoid loops: Don’t forward to someone who forwards back to you.
Test your rules: Call your extension from another phone to confirm behavior.
Use temporary status changes: Great for meetings or short breaks.
🛠 Common Call Forwarding Scenarios
✔ Forward to Voicemail When Busy
Status: Available
Busy rule: Send to voicemail
✔ Forward All Calls While on Holiday
Status: Away
Forward all calls: To colleague or team queue
✔ Forward to Mobile After 10 Seconds
Status: Available
No answer: Forward to mobile
Ring time: 10 seconds
🎯 Quick Summary
Call forwarding in 3CX is controlled through your status settings, and each status can have its own forwarding rules. You can forward calls to voicemail, colleagues, mobile numbers, or external lines. The setup is done through the Web Client, Desktop App, or Mobile App.
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