How to record your voicemail greeting with 3CX
📢 How to Set a Custom Voicemail Greeting in the 3CX Application
A simple guide for Web Client & Desktop App users
Setting a personalised voicemail greeting is quick and easy in 3CX. You can upload your own message or record a fresh one right from your computer or desk phone.
It can be done by three different ways:
- 3CX Web Client
- Your Deskphone
- 3CX Mobile App
🌐 Option 1 — Set Your Greeting in the 3CX Web Client
1. Log in
Open the 3CX Web Client using your welcome email link and sign in.
2. Go to Your Greeting Settings
Click your profile picture in the top‑right corner, then select:
Settings → Greetings
3. Pick the Greeting You Want to Change
Each status (Available, Away, Do Not Disturb, etc.) can have its own greeting.
4. Choose How to Add Your Greeting
You can:
- Upload a prerecorded greeting
- Record using your computer’s microphone
- Record using your desk phone
- Delete a greeting
- Revert to the default system greeting
5. Save
Your greeting is saved automatically and applied to the chosen status.
🖥️ Option 2 — Set Your Greeting in the 3CX Windows Desktop App
1. Open the app
Launch the 3CX Desktop App on your PC.
2. Open Greeting Settings
Click your profile picture, then select:
Configure → Greetings
3. Add or Record Your Greeting
Choose to upload a file, record via your PC, or record via your desk phone.
4. Save
Your new greeting is applied immediately.
Option 3: Using the 3CX Mobile App
✅ Steps:
- Open the 3CX mobile app.
- Tap the keypad.
- Enter and dial “999” or "99999" and then your voicemail pin, and then the # key, when prompted.
- Press "9" for options, when prompted.
- Enter the "8" to change your greeting, and then "8" to record the greeting.
- Record your message and save.
🎙️ Tips for a Great Voicemail Greeting
- Record in a quiet room
- Speak clearly and slowly
- Tell callers who you are and what to do next
- Keep it short and friendly
If you want to check another voicemail box, that is not your own press the # key when prompted for the personal identification number. You will then be promoted for the mailbox number and then PIN of the other mailbox.
Testing your Voicemail Message
- The simplest way to test your message is to call the extension with the voicemail you have just updated.
- Don't answer the call, let it ring through to be answered by voicemail.
- Leave a message and wait for it to be emailed through.
- If you don't like the message, then re-record it.
If you need assistance, please call Summit Internet on 1300 049 749 or email support@summitinternet.com.au
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