How to record your voicemail greeting with 3CX

How to record your voicemail greeting with 3CX

Recording your Voicemail Message


One of the first steps we recommend is recording your voicemail greeting.
​

It can be done by three different ways:
- 3CX Web Client
- Your Deskphone
- 3CX Mobile App

To get started you will the voice mail number and PIN from the 3CX welcome email in your inbox.
If you can't find it, we can send it to you again.

Info
Please call Summit Internet on 1300049749 or email support@summitinternet.com.au


Please follow the instructions below to updates your voicemail message.


Option 1: Using the 3CX Web Client

✅ Steps:

  1. Log in to the 3CX Web Client.
  2. Click on your profile icon (top-right corner).
  3. Select “Settings”.
  4. Go to the “Voicemail” tab.
  5. Click “Record Greeting”.
  6. Choose to record via:
    • Your browser microphone
    • Your extension (phone)
  7. Follow the prompts to record and save your greeting.


Option 2: Using a Desk Phone

✅ Steps:

  1. Dial 999 from your 3CX desk phone.
  2. Enter your voicemail PIN when prompted.
  3. Press 9 for voicemail options.
  4. Press 8 to record your greeting.
  5. Follow the prompts to record and save.


Option 3: Using the 3CX Mobile App

✅ Steps:

  1. Open the 3CX mobile app.
  2. Tap the menu icon (top-left).
  3. Select “Voicemail”.
  4. Tap the microphone icon or record greeting option.
  5. Record your message and save.


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